This Privacy Policy describes how Shivveda Private Limited, India, and its international entity Shivveda Cosmetics Trading – FZCO, United Arab Emirates (collectively referred to as the “Site”, “we”, “us”, or “our”) collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.shivveda.com
(the “Site”) or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. The revised Privacy Policy will be posted on the Site with an updated “Last Updated” date.
How We Collect and Use Your Personal Information
To provide our Services, we collect and have collected personal information about you from various sources over the past 12 months. The information collected depends on how you interact with our Site and Services.
In addition to the purposes described below, we may use your information to:
Communicate with you
Provide and improve our Services
Comply with legal obligations
Enforce our Terms of Service
Protect our rights and the rights of our users
What Personal Information We Collect
“Personal information” refers to information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Contact details: name, address, phone number, email address
Order details: billing address, shipping address, payment confirmation
Account information: username, password, security details
Shopping activity: items viewed, added to cart, or wishlist
Customer support communications
Providing certain information may be required to access some features of the Services.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include:
Device and browser information
IP address
Network information
Interaction data with the Site
Information We Obtain from Third Parties
We may receive information from third parties such as:
Shopify and other platform providers
Payment processors for transaction processing
Marketing and analytics partners
Information obtained from third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
To process payments, fulfill orders, manage accounts, ship products, handle returns/exchanges, and enable reviews.
Marketing and Advertising
To send promotional communications and display relevant advertisements, subject to your preferences.
Security and Fraud Prevention
To detect, prevent, and investigate fraudulent or unauthorized activities.
Customer Communication
To respond to inquiries, provide support, and improve our Services.
Cookies
We use cookies to operate and improve our Site, analyze usage, and personalize content. You may manage cookie preferences through your browser settings. Blocking cookies may affect functionality.
For Shopify-related cookies, please refer to:
https://www.shopify.com/legal/cookies
How We Disclose Personal Information
We may share your personal information:
With service providers (payment processors, logistics partners, IT providers)
With business and marketing partners
With affiliates within our corporate group
For legal compliance, business transfers, or protection of rights
We do not sell sensitive personal information or use it to infer personal characteristics.
User Generated Content
Reviews and other content you submit publicly will be visible to others. We are not responsible for the privacy or security of information you choose to share publicly.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, content, or security.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion if such data is collected unintentionally.
Security and Retention of Information
We use reasonable safeguards to protect personal information but cannot guarantee absolute security. Data retention depends on legal, operational, and contractual requirements.
Your Rights and Choices
Depending on your location, you may have rights including:
Access to your data
Correction or deletion
Data portability
Restriction or objection to processing
Withdrawal of consent
Opt-out of marketing communications
You may exercise these rights by contacting us.
Complaints
If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country, including India, the UAE, and other jurisdictions. Where required, we rely on appropriate legal safeguards for such transfers.
Contact Information
For questions, requests, or concerns regarding this Privacy Policy:
India Entity
Shivveda Private Limited
📍 B-17, Sector-C2, TDS City, Tronica City,
Ghaziabad, Uttar Pradesh – 201103, India
📞 +91 93100 02212
📧 info@shivveda.com
UAE Entity
Shivveda Cosmetics Trading – FZCO
📍 United Arab Emirates
📞 +971 50 776 2097
📧 shivvedauae@gmail.com
